HSBC - ATM story - Banks here suck
So I went to HSBC on 720 Paraguay this morning for my weekly pull of pesos. First I check my balance (the account is in USA) and then pull 2000 pesos. I always listen for the bills being counted, thereby ensuring the transaction is being completed. I hear the bills flipping, then suddenly the ATM says it cannot complete the transaction. I have seen this message before when the system is down, never after hearing the money start its' fanning. At the machine next to me is a bank employee, young girl, helping another customer (I swear no one here knows how to use an ATM) and I immediately point out I did not receive any money - she concurs. I then re-check the balance and my account has been debited 2000 pesos. I tell the girl to shut off the machine, check for an extra 2g and give me my money. She says they cannot do that. I refuse to leave the machine until some action is taken, but after a couple of minutes I go with her to document the issue.
She then tells me the bank (HSBC) cannot do anything about the problem, but the Banelco people handle these issues. Here comes the phuckin Argie standard excuse of: it is not me it is the other guy. You hear it all the time here. She explains that there is a separate company, division? That handles these reclamos. I tell her I want a boss and some little shit head comes down and tells me it is the Banelcos' problem so he gets them on the phone. I talk to a girl and she says there is nothing they can do because the account is in the USA. I hand the phone back to the little shithead and he listens and then quietly disappears because I am getting pretty hot, and he knows it. Because of the language issue (I speak enuff but not fluently) I tell the girl I want to call my home and have my novia respond. She gives me some bullshit about not being able to get an outside line. When she turns around I pick up the desk phone dial 9 and get a line (I guessed that dialing 9 always gives you an outside line and was right - nice to see some of our systems were accepted by the third phuckin world) - my GF says she will be right over. The security guys, in suits have not said a word to me. I think they were physically intimitated as well.
I go outside for a smoke and see a cop and tell the girl if this is not resolved I will make a complaint against the bank for theft. After my GF arrives we go upstairs and speak to another boss, some girl. I re-explain that this is a common problem, usually involving a few pesos shortage and surely there is a way for the bank to check the machine and if it has 2g extra then it is mine. I am basing all this on the second receipt balance inquiry showing a debit. My big concern is that when I call the USA the bank will tell me that their branches in Arg. Are completely separate entities (and they are) as well, I need some documentation from the bank showing the money was never received.
I point out that there is a collect number to call the bank from overseas and the boss dials it. The service rep (outsourced to India of course) tells me my balance and says there was a deposit of about 650 dollars today. Things are looking up. I am thinking the balance was accurate and somehow the accounting program added back the 2g after the machine could not complete the operation.
I go back downstairs and check the balance and it is back to the original amount. I get home, check the account online (which I will do again tommorrow) and the balance looks right, along with a deposit I never made (but which apparently wiped out the non-witrhdrawal)
I know I blew my top in the bank and felt a little bad but guess what - they did nothing to solve the problem other than to tell me to make a complaint with other people. (felt good to be able to say this is bullshit without anyone understanding what I said) They did tell me if it was an Arg. Account they could have helped me - somehow I doubt that. They also said it would take about a week to solve the problem if it was an Arg. Account. They balance those machines every day at 4-4:30 pm. It just seemed like this is something that has happened before and they acted like "good luck with your complaint" - no forms to sign, no documents, nothing. No come back at 4pm and we'll give you some document showing an overage in the machine.
Like I would open a phuckin account with any of these banking idiots down here.